How does Dokterswacht work?

Dokterswacht is only there for emergencies in the evening, night, weekend or on public holidays.

It is urgent if:

– Your symptoms have arisen suddenly
– Your symptoms get worse quickly
– the pain or tightness is unbearable

Are you in doubt?

1. Tell us about your complaint on our homepage
2. Get online advice right away
3. In case of emergency, we will contact you

Chat with Dokterswacht

At busy times, it is also possible to receive medical advice via chat in the Dokterswacht app. You can download this app on your smartphone for Android and Apple. The chat app is available on Monday-Friday from 17:00 to 20:00 and on weekends from 9:00 to 20:00.

Please note! Are you pregnant or do you have a question about a child under 3 months? Call us on 0 850 820 820. You can also call us immediately in case of emergency. In life-threatening situations, always call 112.

Medical advice from a triage nurse

When you call or chat, you speak to a triagist. He/she is medically trained to assess whether (and how quickly) a GP should examine you at the General Practitioner. The triage nurse always works together with a general practitioner.

We prefer to speak to the patient himself. Are you calling for someone else? Then make sure you stay close to the patient and have his/her details at hand. Think of name, address and date of birth, BSN, name of your own GP and any medication.

Sharing your data with us

General practitioners alternate their shifts at Dokterswacht. That is why there is a good chance that you will be helped by a different GP than you are used to. It is useful for that GP to have access to your patient data, so that they can quickly know how your health is. But that is only possible if you have given permission for it. 

To do this, go to the website ikgeeftoestemming.nl or discuss it with your own doctor.

Information to your own doctor

We register every medical request for help. We will let your doctor know that you have been in contact with us. We inform him/her what is going on and how we helped. Your doctor will add this to your medical file.

Visit to the General Practitioner

Your appointment time is a target time. Patients who need care more urgently always come first. Therefore, you may sometimes have to wait longer for the General Practitioner.