How did you experience Dokterswacht?

We do everything we can to provide good care in a pleasant and professional manner. However, you may not be completely satisfied with the care. We would like to hear about your experience, so that we can improve our care. Maybe you have a suggestion, compliment or want to file a complaint. Fill in the form below and we will process it as soon as possible.

What do we do with your input?

If it concerns a complaint, our complaints officer will contact you and try to find a solution together with you.

The complaints officer: 

• discusses the complaint with you and provides information and advice;  
• discusses how best to deal with the complaint;  
• mediates between you and the person you are dissatisfied with;  
• informs you about further complaint handling options if necessary. 

We will take suggestions for improvement or compliments into consideration. We give you feedback on what we have done with it. 

We will treat your input confidentially. We have a duty of confidentiality and treat your privacy with care. If you share your experience with us, you give permission for the complaints officer to view your file, if this is necessary for the settlement. Our complaints procedure describes in detail how we deal with complaints.

Share your experience with Dokterswacht here

If you are unable to submit the form, please send an e-mail to klachten@dokterswacht.nl.