{"id":54329,"date":"2024-11-26T10:27:57","date_gmt":"2024-11-26T09:27:57","guid":{"rendered":"https:\/\/dokterswacht.nl\/?p=54329"},"modified":"2026-10-29T15:47:08","modified_gmt":"2026-10-29T14:47:08","slug":"just-to-the-doctor-is-not-so-ordinary-the-telephone-triage-nurse","status":"publish","type":"post","link":"https:\/\/multisite.mindd.dev\/dokterswacht-engels\/nieuws\/just-to-the-doctor-is-not-so-ordinary-the-telephone-triage-nurse\/","title":{"rendered":"&#8216;Just going to the doctor&#8217; is not so common &#8211; The telephone triage nurse"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>The work of a telephone triage nurse is particularly challenging: without actually seeing the patient, estimating how high the emergency room is and what care is appropriate. A profession that is invisible to many, until you have to deal with it as a patient in an emergency situation. It may just be that you get Elina on the phone. With her years of knowledge and experience, she knows how to keep a cool head as a telephone triage nurse and can act adequately.<\/em>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;I have to be sharp again every phone call. <strong>Listening carefully and asking questions are extremely important, because human lives are at stake.<\/strong> I do my best to understand what the patient needs every time.&#8221; Elina gives us an insight into her special work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Just go to the doctor<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Elina regularly notices that people call Dokterswacht to make an appointment with the General Practitioner. &#8220;People sometimes already have in their heads that they have to go to the doctor. <strong>But &#8216;just going to the doctor&#8217; is not so common<\/strong>&#8220;. Elina explains that outside office hours you only have to go to the doctor in case of an emergency. Otherwise, you can safely wait until your own doctor is back.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Elina gives an example: &#8220;In the evening, a gentleman called who thought that antibiotics had to be taken for his red leg immediately. But I explained that redness doesn&#8217;t always need urgent treatment. He had better put the leg up first; He had been active all day.&#8221; The conversation turned grim when Elina did not make an appointment for him at the General Practitioner for that reason. &#8220;Fortunately, I managed to reassure him after a while, but that takes a lot of time. And during that time I can&#8217;t help others who do need care right away&#8221;.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Anger<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dokterswacht <em>does everything it can<\/em> to keep the waiting times on the line as short as possible, but sometimes it is still busy. Elina: &#8220;We understand that it is annoying for patients if they have to wait a long time. Some people get very angry and that makes our work quite difficult. <strong>I hope people see that we really do our best and are there to help them.&#8221;&nbsp;<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Moments that stay<\/strong>&nbsp;with you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Some experiences remain forever etched in your memory.&#8221; Elina tells about a conversation that started with vague complaints that she could not immediately place. &#8220;A lady had a very severe headache and became completely sweaty during the conversation. The alarm bells suddenly rang for me. I immediately had an ambulance sent&#8221; It turned out to be a brain hemorrhage and thanks to Elina&#8217;s quick action, the lady was helped in time. &#8220;After such an emergency situation, in which I managed to create peace and arrange an ambulance, <strong>I think: I did this well. I do my job for moments like that<\/strong>.&#8221; &nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Worth it<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Moments like that ensure that Elina continues to enjoy her work, despite the challenges. &#8220;The contact with people, the diversity of conversations and especially <strong>the gratitude I get from people, that&#8217;s what makes this work so special.&#8221;<\/strong> She emphasizes that the feeling that you are actually making a difference is her biggest motivation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The work of a triage nurse is much more than just answering phone calls. It is a profession that revolves around care, listening, estimating and sometimes life-saving action. As Elina puts it:<strong> &#8220;Every day I learn something new and that&#8217;s what motivates me every time.&#8221;<\/strong>&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Are you interested in the profession of triagist?<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.werkenbijdokterszorg.nl\/werken-bij-dzf-pagina\/over-dokterswacht-friesland\">Read more about working at Dokterswacht<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The work of a telephone triage nurse is particularly challenging: without actually seeing the patient, estimating how high the emergency room is and what care is appropriate. A profession that is invisible to many, until you have to deal with it as a patient in an emergency situation. It may just be that you get [&hellip;]<\/p>\n","protected":false},"author":77,"featured_media":54330,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"categories":[47],"class_list":["post-54329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>&#039;Just going to the doctor&#039; is not so common - The telephone triage nurse - Dokterswacht Friesland - English<\/title>\n<meta name=\"description\" content=\"Have you always wanted to know what happens behind the scenes when you call Dokterswacht? Our telephone triage nurse tells us about it. 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